Shipping & Returns

Our Commitment to Archers Worldwide

At Bearpaw Shop, we understand that precision and reliability are as important in our service as they are in your archery equipment. Whether you’re a traditional archer, compound bow enthusiast, or just starting your journey, we’re committed to ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We proudly serve archers globally, excluding Asia and some remote areas. International customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges Policy

We offer a straightforward 15-day return policy from the date you receive your items, giving you adequate time to ensure your archery equipment meets your expectations.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

• Unused Condition: Items must be in their original, unused condition with all tags attached
• Original Packaging: All products must be returned in their original packaging, including any protective cases for bows
• Complete Set: All components, manuals, and accessories must be included
• Proof of Purchase: Include your original order confirmation or receipt

Step-by-Step Return Process

Step 1: Submit Return Request

Contact our customer service team within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package your items in the original packaging, include all components and your Return Authorization Number, and ship to:

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Return Processing

Once we receive your return, we’ll inspect the items within 3-5 business days and process your refund or exchange according to your preference.

Refund Information

Refund Timeline

• Processing Time: 3-5 business days after we receive and inspect your return
• Credit Card Refunds: 5-10 business days to appear on your statement (Visa, MasterCard, JCB)
• PayPal Refunds: 3-5 business days to appear in your PayPal account

What’s Refunded

• Full cost of returned products
• Original shipping fees (if returning entire order due to our error)

What’s Not Refunded

• Return shipping costs (unless due to our error)
• Original shipping fees on partial returns

Exchanges

If you need to exchange an item for a different size or product:

• Follow the standard return process above
• Clearly indicate you want an exchange and specify the replacement product
• We’ll ship your replacement once we receive and process your return
• If the exchange item costs more, we’ll contact you for payment of the difference

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We’ll arrange a replacement at no additional cost, including return shipping

International Returns

As we serve archers globally (excluding Asia and some remote areas), please note:

• International customers are responsible for return shipping costs and any customs fees
• We recommend using a trackable shipping service (DHL, FedEx)
• Refunds will be processed in GBP (British Pounds)