Precision Service for Your Archery Equipment

Our Commitment to Your Satisfaction

At Bearpaw Shop, we understand that precision and reliability are essential in archery – and in customer service. Just as we craft and select our archery equipment with care, we’ve designed our returns process to be straightforward and fair. Whether you’ve purchased compound bows, traditional bows, arrows, or accessories, we’re committed to ensuring you’re completely satisfied with your equipment.

Returns & Exchanges Timeframe

We offer a 15-day return policy from the date you receive your items. This gives you adequate time to inspect your archery equipment and ensure it meets your expectations.

Return Conditions

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused Condition: Items must be in their original, unused condition with all tags attached
  • Original Packaging: All products must be returned in their original packaging, including any protective cases for bows
  • Complete Set: All components, manuals, and accessories must be included
  • Proof of Purchase: Include your original order confirmation or receipt

Important Note on Customized & Safety Items

For the safety and integrity of our products, the following items cannot be returned or exchanged:

  • Custom Fletched Arrows – Due to their personalized nature
  • Arrow Making Components (individual shafts, fletchings, nocks, points) – Once opened, these cannot be resold
  • Used Arm Guards & Chest Guards – For hygiene reasons
  • Personalized Equipment – Any custom-engraved or modified items

Step-by-Step Return Process

Step 1: Submit Return Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bearpaw Shop Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify – Size issue, damaged item, wrong product, etc.]

Preferred Resolution:

[ ] Refund to original payment method

[ ] Exchange for [Product Name and Details if exchanging] [ ] Store credit


Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package your items in the original packaging, include all components and your Return Authorization Number, and ship to:

Bearpaw Shop Returns

46 Skipton Rd

Ripon, GB CH1H 2GZ

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Step 4: Return Processing

Once we receive your return, we’ll inspect the items within 3-5 business days and process your refund or exchange according to your preference.

Refund Information

Refund Timeline

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Credit Card Refunds: 5-10 business days to appear on your statement (Visa, MasterCard, JCB)
  • PayPal Refunds: 3-5 business days to appear in your PayPal account

What’s Refunded

  • Full cost of returned products
  • Original shipping fees (if returning entire order due to our error)

What’s Not Refunded

  • Return shipping costs (unless due to our error)
  • Original shipping fees on partial returns

Exchanges

If you need to exchange an item for a different size or product:

  1. Follow the standard return process above
  2. Clearly indicate you want an exchange and specify the replacement product
  3. We’ll ship your replacement once we receive and process your return
  4. If the exchange item costs more, we’ll contact you for payment of the difference

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll arrange a replacement at no additional cost, including return shipping

International Returns

As we serve archers globally (excluding Asia and some remote areas), please note:

  • International customers are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service (DHL, FedEx)
  • Refunds will be processed in GBP (British Pounds)

Contact Our Archery Experts

Our team of archery enthusiasts is here to help with any questions about returns or your equipment:

Email: [email protected]

Address: Bearpaw Shop | 46 Skipton Rd, Ripon, GB CH1H 2GZ

Response Time: We typically respond within 1-2 business days

At Bearpaw Shop, we’re not just selling archery equipment – we’re supporting your archery journey. We stand behind our products and are committed to your complete satisfaction with every purchase.

Last Updated: December 2023